When Not to Hire Someone Like Me
Cross-industry pattern recognition suits a narrow class of problem. For most operational problems, domain depth wins. Being honest about which is which.
Read Article →
Posts tagged "methods"
What a Process Audit Actually Involves
A plain description of the first two weeks of an engagement, written because "process audit" means very different things to different people.
Read Article →
Problems That Live Between Departments
When billing blames scheduling and scheduling blames billing, both are usually right. The failure is in the handoff, which nobody is measured on.
Read Article →
Before You Diagnose a Performance Gap, Confirm It Exists
A meaningful share of apparent variance between teams turns out to be definitional. They are counting different things and calling them by the same name.
Read Article →
Sequencing Automation: Data Trust Before Speed
Automating a lookup against stale data produces fast, confident, wrong answers. In a clinical or regulated context that is worse than a slow correct one.
Read Article →