Posts tagged "measurement"

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Nonprofit and Global Operations in an AI-Driven World

Jul 25, 2026 • David Zatara • #sector-outlook#nonprofit#ai#process-analysis#measurement

Adoption is near universal and impact is rare. Two structural reasons: AI is added on the side of the boundary that already holds the power, and it quietly deskills the people who run the work while making experts who replace the ones who build it. A double-edged sword.

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Before You Diagnose a Performance Gap, Confirm It Exists

Jun 14, 2023 • David Zatara • #methods#measurement#process-analysis

A meaningful share of apparent variance between teams turns out to be definitional. They are counting different things and calling them by the same name.

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