Before You Diagnose a Performance Gap, Confirm It Exists
A meaningful share of apparent variance between teams turns out to be definitional. They are counting different things and calling them by the same name.
Read Article →
Notes
Working notes on process analysis, measurement, and where this work does and does not apply.
Sequencing Automation: Data Trust Before Speed
Automating a lookup against stale data produces fast, confident, wrong answers. In a clinical or regulated context that is worse than a slow correct one.
Read Article →